UX Porfolio

My work focuses on UX & product strategy research, workshop facilitation and service design.

UX & Strategic Research

UX research for product & business strategy

UX Workshop

UX workshops for product research & design

Service Design

Designing end-to-end services through research

UX & Strategic Research

Featured UX Research Projects

01 UX Research for Copilot Products

In my current role as UX Researcher (Contract) at Microsoft AI, I help improve Copilot's AI model response quality, interaction interfaces and user experience with UX research.

Games UX Research

I improved player engagement, feature design and in-game monetization for top game studios/publishers including Xbox Game Studios and Nexon.

Chian-Chian E-Commerce Go-to-Market & Product Research

I shaped the go-to-market strategy and product direction for an artist’s e-commerce service with user research and stakeholder workshops.

Brizon Stepwing Product & Business Model Redesign

I drove Brizon’s entry into a new market segment with UX and market research, redesigning its product and business model.

05 Videoconferencing Miscommunication Solutions

I researched and proposed design solutions to reduce miscommunication in videoconferencing meetings for a major Asian videoconference company.

BC Children's Hospital Risk Communication Tool

I researched and designed a communication tool to visualize risk of pediatric postoperative pain and published results in peer-reviewed journal.

0->1 UX Research for HarrietGo Citizen Science App

I conducted 0 -> 1 product research and designed a mobile app to empower citizen science for a Canadian non-profit organization Howe Sound Marine Stewardship Initiative.

Social VR Meditation Guidelines

Investigated and proposed design guidelines for social VR meditations.

UX Workshops

09 UX Research Workshop for New Product Discovery

I hosted an in-person workshop for 40+ participants at UBC's 2024 UX Open hackathon on UX research.

Virtual Ideation Workshop for Hackathon Product Design

I hosted a virtual workshop for 2026 FLUI Design Jam participants on problem framing and product concept ideation.

Service Design

Service Design Projects

11 Service Design for 21st Century CEO Studio

I established Taiwan's first branding knowledge podcast service for the Industrial Development Bureau of Taiwan's Ministry of Economic Affairs.

UX Porfolio

Featured UX Research Projects

01

UX Research for Copilot Products

03

Games UX Research

02

Chian-Chian E-Commerce Go-to-Market & Product Research

04

Brizon Stepwing Product & Business Model Redesign

Additional UX Research Projects

05

Videoconferencing Miscommunication Solutions

07