• Led three usability studies that uncovered generative and evaluative insights, driving redesigned user flows and informing updates to the feature roadmap for cross-functional product stakeholders

• Analyzed large-scale qualitative data from a 200‑participant UX evaluation study, identifying key friction points to improve user interactions with AI-model driven experiences

• Leveraging emerging AI tools to streamline research workflows, accelerating qualitative synthesis and insight generation across studies

​