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01

Service Design for Asian E-Commerce Brand Chian-Chian

In my role as a UX Research & Strategist at Atlas Branding Co., Ltd., I conducted user research and data analysis to design the end-to-end services of an Asian e-commerce brand.

02

Service Design for 21st Century CEO Studio

In my role as Project Managing Director, I conducted user and market research to identify the positioning of a podcast show and design the customer experience for its listeners. 

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UX Portfolio

My UX work includes UX research, service design, customer experience design, UX strategy and UX workshops across multiple industries. Types of projects include the following 4 categories:

Service Design

Designing end-to-end services through research & design.

UX Research & Customer Experience Design

UX research for designing better customer experiences

Product Design

UX research for designing better customer experiences

UX Workshops

UX workshop for product research and design.

Service Design

Service Design
UX Research & Design

UX Research & Customer Experience Design

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03

Research methods for Games User Research

Some methods for my games user research work included usability testing, user interviews, diary studies and more.

04

Brizon Stepwing Product &  Business Model Redesign

In my role as UX Researcher at Atlas Branding Co., Ltd., I conducted market and UX research studies for Brizon Stepwing's physical product and business model redesign.

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05

Design Solutions to Reduce Miscommunication in Videoconferencing Meetings

Investigated and proposed design solutions to reduce miscommunication in videoconferencing meetings to increase workplace wellbeing with HCI and engineering researchers.

Product Design

Product Design

06

Design Guidelines for Social VR Meditations as Additional Feature to Combine with Solo-User VR Meditations

Investigated and proposed design guidelines for social VR meditations. 

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07

Risk Communication
Tool Design 

Designed a communication tool to visualize risk of pediatric postoperative pain with an interdisciplinary team of  healthcare researchers. Published results in JMIR Pediatrics and Parenting journal.

08

HarrietGo: an End-to-End Digital Solution to Empower Citizen Science

Designed a smartphone app for effective location and field data collection to empower citizen science with an interdisciplinary team of HCI researchers.

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UX Workshops

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09

UX Research Workshop for New Product Discovery

I hosted an in-person workshop for 40+ UXOpen hackathon participants on conducting UX research for new product discovery using the 5W1H framework.

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UX Workshops

© 2025 by Ying Chen. All Rights Reserved.

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