Case Study 4
Graduate Research Assistant at UBC's Designing for People Research Cluster
Design Solutions to Reduce Miscommunication in Videoconferencing Meetings
Project length: 9 months
Sector: For-Profit, B2B
My role: Graduate Research Assistant
Supervisor: Dr. Luanne Sinnamon, Associate Professor at UBC's School of Information
Problem space and design space identification through literature review
Qualitative analysis with semi-structured interviews
Design needs assessment and requirement generation using Reflexive Thematic Analysis
Solution design using Speculative Design and Design Workbook methods
Videoconferencing (VC) meetings are prone to miscommunications due to participants’ lack of co-presence, limited non-verbal communication and common technical difficulties. Miscommunication, including misunderstandings and misattributions, between participants are likely to occur in this setting, thus impacting the quality of communication. Moreover, miscommunication impacts virtual teams’ collaboration in terms of team performances, social relations, and team members’ wellbeing.
My research project investigates miscommunication experiences and factors during videoconferencing meetings after the COVID-19 pandemic. Details included in the poster below:
Poster presented at the 2023 UBC's Designing for People Research Cluster Design Showcase
Design solutions are presented in a Design Workbook. Several participants from first interview session returned to evaluate the design solutions and provide their feedback in a second interview session.
Results from this study is analyzed using the Reflexive Thematic Analysis method. Major themes are identified, and design implications are elicited. Details from the interviews and results are being compiled and prepared for publication.