UX
Case Study 2
Risk Communication Tool Designer for BC Children’s Hospital Research Institute
Risk Communication Tool Designer
for BC Children’s Hospital Research Institute
Internship length: 3 months
My role: Risk Communication Tool Designer and Co-Author
Utilized skills:
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Usability Testing with multiple user groups
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Observation and Thematic Analysis
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Competitor Analysis
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Poster design for publication
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Manuscript writing
Background:
Risk communication tools support the communication between patients' family members and clinicians using decision support systems (artificial intelligence-based decision-making systems used to make treatment). It is an easy-to-understand and helpful way for families of children to comprehend their children's post-operation experiences. This project lays the foundation for a broad range of future AI-based decision-making systems, in which a family member uses system guidance to make a treatment decision either by themselves, or in collaboration with their physician. This projects involves two parts: first part presents a research poster at the 2022 Canadian Pediatric Anesthesia Society, and the second part a published research paper in JMIR Pediatrics and Parenting journal.
First part of the project - Research poster presentation:
The first part of the project utilizes co-design sessions with family members and clinicians to identify themes for tool design, with details presented in the poster below. Poster was presented at Canadian Pediatric Anesthesia Society conference (held between 16 -18 September 2022, Vancouver, Canada).
Second part of the project - Research paper publication:
In the second part of the project, 12 new participants (7 clinicians and 5 family participants) were invited to complete individual usability evaluations of the tool. We designed tasks for participants to go through and measured their mental workload (using NASA Task Load Index) as well as user satisfaction (using Post-Study System Usability Questionnaire) after doing the tasks.
The results are published in JMIR Pediatrics and Parenting journal on Sept. 17, 2023:
Wood M, West N, Fokkens C, Chen Y, Loftsgard K, Cardinal K, Whyte S, Portales-Casamar E, Görges M
An Individualized Postoperative Pain Risk Communication Tool for Use in Pediatric Surgery: Co-Design and Usability Evaluation
JMIR Pediatr Parent 2023;6:e46785
URL: https://pediatrics.jmir.org/2023/1/e46785
DOI: 10.2196/46785